Why doesn't autoplay work on my mobile device?

Before testing the autoplay functionality of pre-roll ads, we highly recommend testing a single video first to ensure autoplay is working correctly on your device. If it's not working, please refer to the following potential solutions.

1. Chrome on Mobile: Chrome on mobile has a built-in data saver option that prevents media from autoplaying. If you're experiencing autoplay issues on mobile Chrome, make sure the data saver option is disabled in your Chrome browser settings.
   More information can be found here: Chrome Data Saver Settings

2. iOS Devices: iOS devices have a built-in feature called "Low Power Mode." When enabled, this mode disables autoplay for all media on the device. Make sure this option is turned off for proper autoplay behavior on your iOS device.
   More information can be found here: iOS Low Power Mode

If all the above conditions are met and your videos autoplay but specific pre-roll ads are not autoplaying, please submit a ticket to our support team with an example URL so we can investigate further.